At Redapple Talks, we strive to offer high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully to understand the conditions under which returns, refunds, or replacements may be provided.
1. Physical Products — Eligibility for Return
Customers may request a return for physical items under the following conditions:
1.1 When You Can Request a Return
A return request will be accepted if:
The product arrives damaged
You receive the wrong item
The item is defective or not functioning
The packaging is broken or tampered
Any issue that makes the product unusable or not as described
1.2 Time Limit for Return Request
All return requests must be submitted within 24 hours of delivery.
Requests submitted after 24 hours cannot be accepted.
2. Digital Products — Strictly Non-Refundable
All digital and downloadable products sold on our platform are non-refundable, as they are instantly accessible after purchase.
2.1 Non-Refundable Digital Items
This includes (but is not limited to):
Photoshop Actions
Templates
Presets
Printable Files
Digital Cards
Online Tutorials
Software Plugins / Add-ons
Once the digital product is delivered or downloaded, it is considered used, and no refund or exchange will be processed.
3. Refund Eligibility (After Verification)
A refund will be issued only after:
3.1 Verification Process
Your request is reviewed by our support team
Proof is submitted (photos/videos of product issue)
The issue is validated through inspection
3.2 Refund Processing Time
If approved, the refund will be processed within 5–7 business days
Refunds will be sent to the original payment method
4. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
Digital goods (all downloadable content)
Gift cards or coupon vouchers
Customized or personalized products
Discounted or sale items (unless damaged)
5. Replacement Policy
We offer free replacement under the conditions below:
5.1 When Replacement Is Provided
Wrong item delivered
Damaged item received
Missing parts or incomplete product
5.2 Replacement Conditions
Replacement is subject to stock availability
If a replacement is not available, we may offer an alternative solution
6. Return Shipping Policy
6.1 When Return Shipping Is Free
Return shipping is free if:
The delivered product is damaged
The wrong item was shipped
The product is defective due to our error
6.2 When Customer Pays for Return Shipping
Return shipping costs must be paid by the customer if:
The return is requested for any reason other than product issues
You no longer need the product
The issue is not caused by us
7. Contact Us
For any questions or refund/return requests, contact us at:
