Refund & Cancellation Policy

1. Return Window for Physical Products

We stand behind our physical accessories. You have a **7-day return window** from the date your package was marked "Delivered" to request a return or exchange.

• To qualify, physical items must be unused, packed in their original box, and contain all warranty manuals/cables.
• Items showing signs of physical wear, water damage, or missing components will not be accepted.

2. Digital/Virtual Product Exemptions

Due to the immediate access nature of virtual products:

• Virtual purchases (such as PDF books, templates, Figma layouts) are **non-refundable** once a download code is generated or download links are accessed.
• If you encounter a file format issue, file corruption, or fail to receive the email invoice links, please reach out to our helpdesk. We will manually verify your payment logs and deliver a fresh copy of the asset immediately.

3. How to Initiate a Return or Refund

To request a refund or return:

• Send an email to support@redappletalks.com with your Order ID and subject: "Refund Request".
• Specify the reason for returning the item (e.g. damaged on arrival, sizing issues).
• For physical items, upload a brief picture showing packaging condition.
• Our backend team will review and respond with drop-off/pickup coordinates within 24 to 48 hours.

4. Refund Processing and Timelines

Once we receive your returned physical product at our Bengaluru warehouse and run a quality check:

• We will send an approval or rejection email notification.
• Approved refunds are processed immediately.
• The refunded amount is credited back to your original payment account (Card, Net Banking, or UPI) via Cashfree.
• The transfer takes **5 to 7 business days** to reflect in your banking statement, depending on your bank's processing cycles.

5. Order Cancellations

Customers can cancel any physical order **before it is marked as Shipped** directly from their profile dashboard. Once the status transitions to "Shipped", the package cannot be cancelled, and you must apply for a standard return after delivery. Virtual product orders cannot be cancelled since links are dispatched instantaneously.